Last updated: 2026-08

Refund Policy

VPNDK offers a 7-day no-questions-asked refund guarantee for first-time customers. This page explains the refund window, eligible and ineligible cases, how to request a refund, and how long it takes to receive your money back.

Refund Window

You can request a full refund within 7 days of your first payment. The refund window starts from the moment the order is paid, based on the payment time recorded in our system. Orders beyond the 7-day window are no longer eligible for a no-questions-asked refund, but you can still submit a case-by-case request through our ticket system, and our support team will review it based on the actual situation.

Eligible Cases

Orders that meet all of the following conditions are eligible for a full no-questions-asked refund:

  • The order is your first payment, and the payment was made no more than 7 days ago;
  • The account has no record of misuse, including but not limited to abusing lines, bulk registration, or malicious complaints;
  • The data used has not exceeded half of the allowance included in your plan.

Ineligible Cases

The following situations do not qualify for a no-questions-asked refund:

  • Orders that have exceeded the 7-day refund window;
  • The data used has exceeded half of the allowance included in your plan;
  • The account has been suspended or terminated due to a violation of the Terms of Service;
  • Data pack products: data packs are not refundable during their validity period, but unused data does not expire and can be kept for long-term use.

If you're not sure whether your order qualifies for a refund, you can contact our support team through the ticket system to verify. We'll give you a clear answer within 24 hours.

How to Request a Refund

To request a refund, you'll need to provide the following information:

  1. Your account username (the username you chose when registering — no email address required);
  2. Your order number (you can find it on the Orders page in your user panel);
  3. The reason for the refund (optional, but it helps us improve our service).

How to submit: log in to your user panel, go to the ticket system, select the "Refund Request" category, fill in the information above, and submit. Our support team will review your request within 24 hours of receiving it, and once approved, the refund process will begin.

Refund Arrival Time and Method

Refunds are issued to the original payment method used at checkout. Arrival times vary slightly depending on the payment method:

  • Alipay: arrives within 1–3 business days after approval;
  • WeChat Pay: arrives within 1–3 business days after approval;
  • USDT: arrives within 1–3 business days after approval, with the amount converted at the exchange rate on the day of the refund.

The refund amount is the actual amount paid for the order, with no handling fee deducted. If the order was upgraded mid-term before the refund, the price difference from the upgrade will be prorated based on the remaining days, and the remaining portion will be refunded.

Other Notes

This refund policy applies only to VPNDK subscription services. If you purchased through a third-party channel, the refund rules of that channel apply. VPNDK reserves the right to determine what constitutes malicious refund behavior and to restrict service access for related accounts when necessary.

If you have any questions about this policy, please contact us through the ticket system in your user panel. Our support team will respond promptly during business hours.

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